INDIA HOSTING KNOWLEDGEBASE – FAQs

Can I Install SMS Sending Script

Yes, you can install any kind of script whether it is open source or bought by you. You can install SMS sending script on the shared servers. All the servers are preconfigured for optimum performance with the enhance security. If any of the script you want to install requires root privileges or requires any kind of modification of the server configurations then we will suggest you go for VPS server. It will provide you the total control for the server configurations as per your requirement.

However, please note that you will need to take care of the issues arise by any third party scripts, we do not provide any support for installation or debugging of the third party scripts officially.

Setting Up Your POP or IMAP Email Account in MS Outlook Express

This article shows you how to set up Microsoft Outlook Express to work with your e-mail account. These settings are mostly similar and worked with most of the versions of Microsoft Outlook Express as well.

To Set Up Your E-mail Account in Microsoft Outlook Express…

1. Open Microsoft Outlook Express, under Tools menu, click on Accounts.
2. Go to the “Mail” tab and click on “Add” menu, select Mail.
3. In the Display Name field, enter you full name that will be display in From field, click Next.
4. In the E-mail address field, enter your email address and click Next.
5. On the E-mail Server Names page, add your information as follows:
   My incoming mail server is a select “IMAP”
   Incoming mail server (POP3, IMAP or HTTP)
   mail.yourdomain.com
   Outgoing mail (SMTP) server
   mail.yourdomain.com
   Click Next.

   NOTE: “mail.yourdomain.com” is an SMTP relay server. In order to use this server to send e-mails, you must have SMTP relay activated on your e-mail account. By default it is activated on account setup by UnicHost.com.

6. In the Account Name, enter your email address and password in the Password field, click Next.
7. Click Finish On the setup confirmation page.
8. Now, on the Mail tab, select the account you just created, click on Properties on the right.
9. Go to the Servers tab.
10. Select My server requires authentication, and click Apply.
11. Go to the Advanced tab for port settings. (Here you won’t need any modifications as such, except told to do so.)
12. If you want to keep a copy of email messages stored on your email provider’s servers, in the Delivery section, select Leave a copy of messages on server (This is optional and applicable for POP settings only).

Your Outlook Express account is now configured, and it’s ready to use. Click Close to close the Internet Accounts window and return to Outlook Express.

Tutorial to use FTP Client, CoreFTP with your web hosting account.

In this ftp tutorial we will assume that you own the domain ‘yourdomain.com’ and your FTP username is ‘ftpusername@yourdomain.com’.

Follow these steps to complete the ftp tutorial:

1. Get ftp client from CoreFTP website: http://www.coreftp.com/download/coreftplite.exe
2. Once you install CoreFTP, open it up. You should now see the ‘Site Manager’. Your screen should look like this:

This is the screen where you enter your web hosting account information.

[Note: This is just an example, not your actual username and password.]

• Site Name: yourdomain
• Host / IP: ftp.yourdomain.com
• User Name: ftpusername@yourdomain.com
• Password: yourftppassword
• If you are behind a firewall, enable Passvie Mode, by checking the ‘PASV Transfers’ checkbox.

To connect to the server, click on the ‘Connect’ button. And you are done.

Once the FTP program makes a successful connection, the left pane will show files/folders on your computer, the right pane will shows files/folders on the FTP site / remote web server.

Where, in which folder to upload your website files?

On Linux server /cPanel Hosting account, you will be able to see ‘public_html’ or ‘www’ folder in the right view.
On Windows server /DotNetPanel Hosting account, it will be ‘wwwroot’ folder.

Please note that index.html or index.htm or default.html or index.php or index.asp [windows only] file acts as your homepage. Whenever a visitor types in http://yourdomain.com UnicHost Web Server will look for one of the file first and will load homepage of your website.

Facing FTP connection problems?

1. If you just obtained your web hosting account at UnicHost then your domain may not be ready to start using our service. So, in this case, instead of using your domain in the ‘Host or URL’ box you should use the IP address given to you in your welcome e-mail.
2. It may be that you are behind a firewall and/or router and need to use passive FTP. Check step 2 to see how to enable passive FTP.

Once the FTP program makes a connection, you will be able to see/browse files and folders in the right view.

Any further help, we are there for you. Call us or open a support ticket at support@unichost.com

Unable to access cPanel WHM?

Restart cPanel Service or stop cpanel whm on vps or dedicated server.

WHM cPanel is a industry standard most popular web-hosting control panel. CPSRVD is the service used to run a cPanel web server. On a web server cpsrvd is running at the background. Major tasks such as maintenance, security checks, and most importantly, it serve WebHost Manager (WHM) web page. If by any chance cpsrvd is stopped, it is almost impossible to get into WHM, your access will be blocked to login to WHM cPanel control panel.

If the cPanel service is down, you can’t perform any of the task trhough WHM to resolve the issue. In fact this service should get start automatically as per the documentation says, but there are chances it will not come up if there is a problem with the configuration. So, what’s the resolve? Get into the server via ssh. What if you don’t have that? Sorry, that’s the only option left with you, so you will need to get connected with the system admin/ vps or dedicated hosting provider / data center technicians to get the cPanel cpsrvd service restarted for you, or start the cpsrvd service if it is stopped.

If you have access to ssh, it’s good. You can perfrom one of the folloing command on your server. Login to server with root access. Then, run one of the following commands:

If you are sure that cPanel service is stopped… ?
To check the status…
#service cpanel status
cpsrvd (pid  7575) is running/stopped…
If stopped… to restart the cpanel service…
#service cpanel restart
OR
#/etc/init.d/cpanel restart
OR
#/etc/rc.d/init.d/cpanel restart

The command will stop the services first and then start the cpsrvd daemon again.
You should be able to login to cpanel/whm from your browser now.

Online transactions – Major security concern.

Address of the secured website/online store always starts with http(s). So before you enter any transaction details on the trasanction page, check if the page is secured with the certificate verified. In the web browser: Internet Explorer or FireFox or Opera or Safari etc., you will see a lock icon (lockpad) in the Security Status bar. In IE the Security Status bar is located on the right side of the address bar.

The certificate that is used to encrypt the connection also contains information about the identity of the website owner or organization. To get the more information about the certificate, you can click the lock to view the identity of the website.

If everything is okey you are in safe hands.

Happy shopping!

Do you provide an unlimited data transfer and unlimited web-space hosting package?

No, we do not provide unlimited hosting packages as there is no such ‘unlimited’ thing exists. In order to ensure high quality bandwidth and uptime to our respected customers we don’t allow anyone to be hosted on our web server to use unlimited bandwidth, data-transfer / throughput.

There are some hosting provider exists that offer free hosting or offer “unlimited bandwidth” and “unlimited web-space” plans. But after reading their acceptable use policies you will find that no site is allowed to use an “excessive” amount of resources. If you use too much resources, whether it is disk-space, bandwidth or CPU time, these “unlimited” hosts will ask you to upgrade or leave or will suspend your website.

We don’t give false promises.

Do you allow to point multiple domain names to my existing website?

Yes, this is also called as domain parking. We can point multiple domains for you to your existing website. For this you will need to submit your request through support help desk. These domains must point to your main website.

If you are looking to host another website under the same hosting package, please get in touch with our sales team. We do offer generous multiple domain hosting discounts to host multiple websites under single account. (Usually you won’t get this facility with other hosts.)

[Note: You will be sharing existing resources for all the websites you add under the existing hosting account. There won't be a separate control panel for each website.]

Is there any technical difference between www and public_html?

Actually, there is no difference between www and public_html. Technically, the default directory created to upload your web files is public_html. To make it more user friendly and understandable – www, the symbolic link is created (it is like a desktop shortcut) that points to the same folder. Upload your website related content to one of these folders, it doesn’t matter at all.

How much bandwidth required for website?

You would be able to calculate bandwidth, also called as data transfer or network traffic, at your own with the given formula. Consider 1GB of bandwidth as 100,000 hits. One unique visit consumes around 100KB of bandwidth on an average. An average customer with a basic website uses around 2GB to 5GB of bandwidth per month.

Where do I view the bandwidth usage report?

Your bandwidth usage will be reset back to zero every month. You would be able to see the bandwidth usage for your site from control panel. It shows the current month’s bandwidth usage as well as your total bandwidth usage. This will include all HTTP (web) and POP (mail) bandwidth usage including FTP bandwidth usage.

VPS – Virtual Private Server

Virtualization is the hottest trend in the industry today, and the Parallels Virtuozzo platform allows for a highly scalable and full featured Virtual Private Server environment. Unlike hypervisor based systems, Virtuozzo allows all of the Virtual Machines on a physical server to share one underlying operating system. This makes much more efficient use of the physical infrastructure and allows for a greater density of Virtual Machines to run simultaneously.

Virtuozzo creates multiple isolated virtual containers (VCs) on a single physical server. Each VC performs and executes exactly like a stand-alone server to its users and applications. It can be rebooted independently and has its own root access, users, IP addresses, memory, processes, files, applications, system libraries and configuration files.

Get your own Virtual Private Server now!