INDIA HOSTING KNOWLEDGEBASE – FAQs

Tutorial to use FTP Client, CoreFTP with your web hosting account.

In this ftp tutorial we will assume that you own the domain ‘yourdomain.com’ and your FTP username is ‘ftpusername@yourdomain.com’.

Follow these steps to complete the ftp tutorial:

1. Get ftp client from CoreFTP website: http://www.coreftp.com/download/coreftplite.exe
2. Once you install CoreFTP, open it up. You should now see the ‘Site Manager’. Your screen should look like this:

This is the screen where you enter your web hosting account information.

[Note: This is just an example, not your actual username and password.]

• Site Name: yourdomain
• Host / IP: ftp.yourdomain.com
• User Name: ftpusername@yourdomain.com
• Password: yourftppassword
• If you are behind a firewall, enable Passvie Mode, by checking the ‘PASV Transfers’ checkbox.

To connect to the server, click on the ‘Connect’ button. And you are done.

Once the FTP program makes a successful connection, the left pane will show files/folders on your computer, the right pane will shows files/folders on the FTP site / remote web server.

Where, in which folder to upload your website files?

On Linux server /cPanel Hosting account, you will be able to see ‘public_html’ or ‘www’ folder in the right view.
On Windows server /DotNetPanel Hosting account, it will be ‘wwwroot’ folder.

Please note that index.html or index.htm or default.html or index.php or index.asp [windows only] file acts as your homepage. Whenever a visitor types in http://yourdomain.com UnicHost Web Server will look for one of the file first and will load homepage of your website.

Facing FTP connection problems?

1. If you just obtained your web hosting account at UnicHost then your domain may not be ready to start using our service. So, in this case, instead of using your domain in the ‘Host or URL’ box you should use the IP address given to you in your welcome e-mail.
2. It may be that you are behind a firewall and/or router and need to use passive FTP. Check step 2 to see how to enable passive FTP.

Once the FTP program makes a connection, you will be able to see/browse files and folders in the right view.

Any further help, we are there for you. Call us or open a support ticket at support@unichost.com

Do you allow to point multiple domain names to my existing website?

Yes, this is also called as domain parking. We can point multiple domains for you to your existing website. For this you will need to submit your request through support help desk. These domains must point to your main website.

If you are looking to host another website under the same hosting package, please get in touch with our sales team. We do offer generous multiple domain hosting discounts to host multiple websites under single account. (Usually you won’t get this facility with other hosts.)

[Note: You will be sharing existing resources for all the websites you add under the existing hosting account. There won't be a separate control panel for each website.]

Is there any technical difference between www and public_html?

Actually, there is no difference between www and public_html. Technically, the default directory created to upload your web files is public_html. To make it more user friendly and understandable – www, the symbolic link is created (it is like a desktop shortcut) that points to the same folder. Upload your website related content to one of these folders, it doesn’t matter at all.