INDIA HOSTING KNOWLEDGEBASE – FAQs

Unable to access cPanel WHM?

Restart cPanel Service or stop cpanel whm on vps or dedicated server.

WHM cPanel is a industry standard most popular web-hosting control panel. CPSRVD is the service used to run a cPanel web server. On a web server cpsrvd is running at the background. Major tasks such as maintenance, security checks, and most importantly, it serve WebHost Manager (WHM) web page. If by any chance cpsrvd is stopped, it is almost impossible to get into WHM, your access will be blocked to login to WHM cPanel control panel.

If the cPanel service is down, you can’t perform any of the task trhough WHM to resolve the issue. In fact this service should get start automatically as per the documentation says, but there are chances it will not come up if there is a problem with the configuration. So, what’s the resolve? Get into the server via ssh. What if you don’t have that? Sorry, that’s the only option left with you, so you will need to get connected with the system admin/ vps or dedicated hosting provider / data center technicians to get the cPanel cpsrvd service restarted for you, or start the cpsrvd service if it is stopped.

If you have access to ssh, it’s good. You can perfrom one of the folloing command on your server. Login to server with root access. Then, run one of the following commands:

If you are sure that cPanel service is stopped… ?
To check the status…
#service cpanel status
cpsrvd (pid  7575) is running/stopped…
If stopped… to restart the cpanel service…
#service cpanel restart
OR
#/etc/init.d/cpanel restart
OR
#/etc/rc.d/init.d/cpanel restart

The command will stop the services first and then start the cpsrvd daemon again.
You should be able to login to cpanel/whm from your browser now.

Online transactions – Major security concern.

Address of the secured website/online store always starts with http(s). So before you enter any transaction details on the trasanction page, check if the page is secured with the certificate verified. In the web browser: Internet Explorer or FireFox or Opera or Safari etc., you will see a lock icon (lockpad) in the Security Status bar. In IE the Security Status bar is located on the right side of the address bar.

The certificate that is used to encrypt the connection also contains information about the identity of the website owner or organization. To get the more information about the certificate, you can click the lock to view the identity of the website.

If everything is okey you are in safe hands.

Happy shopping!

Do you provide an unlimited data transfer and unlimited web-space hosting package?

No, we do not provide unlimited hosting packages as there is no such ‘unlimited’ thing exists. In order to ensure high quality bandwidth and uptime to our respected customers we don’t allow anyone to be hosted on our web server to use unlimited bandwidth, data-transfer / throughput.

There are some hosting provider exists that offer free hosting or offer “unlimited bandwidth” and “unlimited web-space” plans. But after reading their acceptable use policies you will find that no site is allowed to use an “excessive” amount of resources. If you use too much resources, whether it is disk-space, bandwidth or CPU time, these “unlimited” hosts will ask you to upgrade or leave or will suspend your website.

We don’t give false promises.

Do you allow to point multiple domain names to my existing website?

Yes, this is also called as domain parking. We can point multiple domains for you to your existing website. For this you will need to submit your request through support help desk. These domains must point to your main website.

If you are looking to host another website under the same hosting package, please get in touch with our sales team. We do offer generous multiple domain hosting discounts to host multiple websites under single account. (Usually you won’t get this facility with other hosts.)

[Note: You will be sharing existing resources for all the websites you add under the existing hosting account. There won't be a separate control panel for each website.]

Can I send bulk, yet targeted Email using your Servers?

Bulk Emails are considered to be spam. So, to help preventing spammers to abuse the internet services and to keep our servers spam-free, we do not allow to send bulk emails from our servers. Considering the need of our customers, we have created separate policies for email usage on shared, vps, dedicated servers. Please read the “terms of service” for more information.

UnicHost accepts payments in following modes:

Credit Card / Paypal:

Paypal is the Complete Online Payment Solution provided with product offerings that allow clients to make payments via Credit Cards (VISA/Master).

Internet Banking

Online Bank Transfer:

Basically you can transfer from any bank account to our account, but for your convenience we have given all the available details with each bank account.

HDFC Bank Customers can make an online transfer of payments to our account. From your HDFC bank account, you can make a Third Party Transfer to our account. (Get in touch for details)

1. Payee Account No : xxxxx
2. Branch : xxxxxx
3. Payee Name : xxxxxx
4. RTGS/NEFT IFCS Code: xxxxx
5. Transfer Description : For the domain Name “your domain” from “your username (email id)”]

ICICI Bank Customers can make an online transfer of payments to our account. From your ICICI bank account, you can make a Third Party Transfer to our account. (Get in touch for details)

1. Payee Account No : xxxxxx
2. Branch : xxxxxx
3. Payee Name : xxxxxx
4. RTGS/NEFT IFCS Code: xxxxxx
5. Transfer Description : For the domain Name “your domain” from “your username (email id)”

Please quote the domain name in the transfer description. Please send an email to billing@UnicHost.com immediately after making the transfer giving the details of the same. Please mention following in your mail:

• Order Details (Domain name, Hosting etc)
• Amount Transferred
• Date, Time and Location of Transfer

Additional Charges:
Returned (NSF) Checks: UnicHost charges USD 6 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a DD or money order.

Direct Cash deposit in Bank Account from anywhere within India: UnicHost charges Rs.50 for direct cash deposits, so please add Rs.50 to the total amount to be deposited.

Cheque/DD/PO:
We accept Cheque/Draft in favour of “xxxxxx” and should be payable at par or payable at Nashik. Send your Cheque/DD/PO by registered post to our postal address as mentioned in the invoice/email.

Please note to put your domain name, order id and username (email id) in all communications, to help us maintain processes at our end.

Wire Transfer:
For Transfer in currency: USD
To: Bank Name: JP MORGAN CHASE, NEW YORK
Field 56 Swift Code: CHASUS33XXX
(Intermediary bank) Bank Clearing Code: FED ABA 021000021

For credit to: Account Number: 001-1-406717 USD
Field 57 Beneficiary Bank: HDFC Bank Ltd., Mumbai (India)

Ultimate beneficiary: Account Number: xxxxxx
Field 59 Account Name: xxxxxx

For Transfer in currency: GBP
To: Bank Name: JP MORGAN CHASE, London, UK
Field 56 Swift Code: CHASGB2LXXX
(Intermediary bank) Bank Clearing Code: SORT CODE 609242

For credit to: Account Number: 111-35191 GBP
Field 57 Beneficiary Bank: HDFC Bank Ltd., Mumbai (India)

Ultimate beneficiary: Account Number: xxxxxx
Field 59 Account Name: xxxxxx

For Transfer in currency: EURO
To: Bank Name: JP MORGAN CHASE, FRANK FURT, GERMANY
Field 56 Swift Code: CHASDEFXXXX
(Intermediary bank) Bank Clearing Code: IBAN NO: DE26501108006231602308

For credit to: Account Number: 623-16-02308 EURO
Field 57 Beneficiary Bank: HDFC Bank Ltd., Mumbai (India)

Ultimate beneficiary: Account Number: xxxxxx
Field 59 Account Name: xxxxxx

For details of wire transfer in other currencies please mail us on billing@unichost.com

Is there any technical difference between www and public_html?

Actually, there is no difference between www and public_html. Technically, the default directory created to upload your web files is public_html. To make it more user friendly and understandable – www, the symbolic link is created (it is like a desktop shortcut) that points to the same folder. Upload your website related content to one of these folders, it doesn’t matter at all.

How much bandwidth required for website?

You would be able to calculate bandwidth, also called as data transfer or network traffic, at your own with the given formula. Consider 1GB of bandwidth as 100,000 hits. One unique visit consumes around 100KB of bandwidth on an average. An average customer with a basic website uses around 2GB to 5GB of bandwidth per month.

Where do I view the bandwidth usage report?

Your bandwidth usage will be reset back to zero every month. You would be able to see the bandwidth usage for your site from control panel. It shows the current month’s bandwidth usage as well as your total bandwidth usage. This will include all HTTP (web) and POP (mail) bandwidth usage including FTP bandwidth usage.

VPS – Virtual Private Server

Virtualization is the hottest trend in the industry today, and the Parallels Virtuozzo platform allows for a highly scalable and full featured Virtual Private Server environment. Unlike hypervisor based systems, Virtuozzo allows all of the Virtual Machines on a physical server to share one underlying operating system. This makes much more efficient use of the physical infrastructure and allows for a greater density of Virtual Machines to run simultaneously.

Virtuozzo creates multiple isolated virtual containers (VCs) on a single physical server. Each VC performs and executes exactly like a stand-alone server to its users and applications. It can be rebooted independently and has its own root access, users, IP addresses, memory, processes, files, applications, system libraries and configuration files.

Get your own Virtual Private Server now!

That’s absolutely fine.

You do not have to transfer your existing domain name to UnicHost to host with us. You can change your primary and secondary domain name servers on your own schedule as we won’t be able to provide any help with any domain/dns settings with your registrar.