INDIA HOSTING KNOWLEDGEBASE – FAQs

Can I Install SMS Sending Script

Yes, you can install any kind of script whether it is open source or bought by you. You can install SMS sending script on the shared servers. All the servers are preconfigured for optimum performance with the enhance security. If any of the script you want to install requires root privileges or requires any kind of modification of the server configurations then we will suggest you go for VPS server. It will provide you the total control for the server configurations as per your requirement.

However, please note that you will need to take care of the issues arise by any third party scripts, we do not provide any support for installation or debugging of the third party scripts officially.

Setting Up Your POP or IMAP Email Account in MS Outlook Express

This article shows you how to set up Microsoft Outlook Express to work with your e-mail account. These settings are mostly similar and worked with most of the versions of Microsoft Outlook Express as well.

To Set Up Your E-mail Account in Microsoft Outlook Express…

1. Open Microsoft Outlook Express, under Tools menu, click on Accounts.
2. Go to the “Mail” tab and click on “Add” menu, select Mail.
3. In the Display Name field, enter you full name that will be display in From field, click Next.
4. In the E-mail address field, enter your email address and click Next.
5. On the E-mail Server Names page, add your information as follows:
   My incoming mail server is a select “IMAP”
   Incoming mail server (POP3, IMAP or HTTP)
   mail.yourdomain.com
   Outgoing mail (SMTP) server
   mail.yourdomain.com
   Click Next.

   NOTE: “mail.yourdomain.com” is an SMTP relay server. In order to use this server to send e-mails, you must have SMTP relay activated on your e-mail account. By default it is activated on account setup by UnicHost.com.

6. In the Account Name, enter your email address and password in the Password field, click Next.
7. Click Finish On the setup confirmation page.
8. Now, on the Mail tab, select the account you just created, click on Properties on the right.
9. Go to the Servers tab.
10. Select My server requires authentication, and click Apply.
11. Go to the Advanced tab for port settings. (Here you won’t need any modifications as such, except told to do so.)
12. If you want to keep a copy of email messages stored on your email provider’s servers, in the Delivery section, select Leave a copy of messages on server (This is optional and applicable for POP settings only).

Your Outlook Express account is now configured, and it’s ready to use. Click Close to close the Internet Accounts window and return to Outlook Express.

Howto Setup root forwarder on server?

[CSF (ConfigServer Firewall)]

After you install CSF as cPanel Add-on on your dedicated server you might get this message “check root forwarder” on running “check server security” test.

Warning: Check Root Forwarder by csf firewall [configserver firewall]

This is regarding the root account forwarder. On the server, the root account, superuser account should have a forwarder set so that you receive essential emails from your dedicated server.

You will need to create/edit a file called .forward in the root folder…
Exact path is: /root/.forward
In this file, add an email address where you want to receive emails sent by root.

Tutorial to use FTP Client, CoreFTP with your web hosting account.

In this ftp tutorial we will assume that you own the domain ‘yourdomain.com’ and your FTP username is ‘ftpusername@yourdomain.com’.

Follow these steps to complete the ftp tutorial:

1. Get ftp client from CoreFTP website: http://www.coreftp.com/download/coreftplite.exe
2. Once you install CoreFTP, open it up. You should now see the ‘Site Manager’. Your screen should look like this:

This is the screen where you enter your web hosting account information.

[Note: This is just an example, not your actual username and password.]

• Site Name: yourdomain
• Host / IP: ftp.yourdomain.com
• User Name: ftpusername@yourdomain.com
• Password: yourftppassword
• If you are behind a firewall, enable Passvie Mode, by checking the ‘PASV Transfers’ checkbox.

To connect to the server, click on the ‘Connect’ button. And you are done.

Once the FTP program makes a successful connection, the left pane will show files/folders on your computer, the right pane will shows files/folders on the FTP site / remote web server.

Where, in which folder to upload your website files?

On Linux server /cPanel Hosting account, you will be able to see ‘public_html’ or ‘www’ folder in the right view.
On Windows server /DotNetPanel Hosting account, it will be ‘wwwroot’ folder.

Please note that index.html or index.htm or default.html or index.php or index.asp [windows only] file acts as your homepage. Whenever a visitor types in http://yourdomain.com UnicHost Web Server will look for one of the file first and will load homepage of your website.

Facing FTP connection problems?

1. If you just obtained your web hosting account at UnicHost then your domain may not be ready to start using our service. So, in this case, instead of using your domain in the ‘Host or URL’ box you should use the IP address given to you in your welcome e-mail.
2. It may be that you are behind a firewall and/or router and need to use passive FTP. Check step 2 to see how to enable passive FTP.

Once the FTP program makes a connection, you will be able to see/browse files and folders in the right view.

Any further help, we are there for you. Call us or open a support ticket at support@unichost.com

Unable to access cPanel WHM?

Restart cPanel Service or stop cpanel whm on vps or dedicated server.

WHM cPanel is a industry standard most popular web-hosting control panel. CPSRVD is the service used to run a cPanel web server. On a web server cpsrvd is running at the background. Major tasks such as maintenance, security checks, and most importantly, it serve WebHost Manager (WHM) web page. If by any chance cpsrvd is stopped, it is almost impossible to get into WHM, your access will be blocked to login to WHM cPanel control panel.

If the cPanel service is down, you can’t perform any of the task trhough WHM to resolve the issue. In fact this service should get start automatically as per the documentation says, but there are chances it will not come up if there is a problem with the configuration. So, what’s the resolve? Get into the server via ssh. What if you don’t have that? Sorry, that’s the only option left with you, so you will need to get connected with the system admin/ vps or dedicated hosting provider / data center technicians to get the cPanel cpsrvd service restarted for you, or start the cpsrvd service if it is stopped.

If you have access to ssh, it’s good. You can perfrom one of the folloing command on your server. Login to server with root access. Then, run one of the following commands:

If you are sure that cPanel service is stopped… ?
To check the status…
#service cpanel status
cpsrvd (pid  7575) is running/stopped…
If stopped… to restart the cpanel service…
#service cpanel restart
OR
#/etc/init.d/cpanel restart
OR
#/etc/rc.d/init.d/cpanel restart

The command will stop the services first and then start the cpsrvd daemon again.
You should be able to login to cpanel/whm from your browser now.

Online transactions – Major security concern.

Address of the secured website/online store always starts with http(s). So before you enter any transaction details on the trasanction page, check if the page is secured with the certificate verified. In the web browser: Internet Explorer or FireFox or Opera or Safari etc., you will see a lock icon (lockpad) in the Security Status bar. In IE the Security Status bar is located on the right side of the address bar.

The certificate that is used to encrypt the connection also contains information about the identity of the website owner or organization. To get the more information about the certificate, you can click the lock to view the identity of the website.

If everything is okey you are in safe hands.

Happy shopping!

Do you provide an unlimited data transfer and unlimited web-space hosting package?

No, we do not provide unlimited hosting packages as there is no such ‘unlimited’ thing exists. In order to ensure high quality bandwidth and uptime to our respected customers we don’t allow anyone to be hosted on our web server to use unlimited bandwidth, data-transfer / throughput.

There are some hosting provider exists that offer free hosting or offer “unlimited bandwidth” and “unlimited web-space” plans. But after reading their acceptable use policies you will find that no site is allowed to use an “excessive” amount of resources. If you use too much resources, whether it is disk-space, bandwidth or CPU time, these “unlimited” hosts will ask you to upgrade or leave or will suspend your website.

We don’t give false promises.

Do you allow to point multiple domain names to my existing website?

Yes, this is also called as domain parking. We can point multiple domains for you to your existing website. For this you will need to submit your request through support help desk. These domains must point to your main website.

If you are looking to host another website under the same hosting package, please get in touch with our sales team. We do offer generous multiple domain hosting discounts to host multiple websites under single account. (Usually you won’t get this facility with other hosts.)

[Note: You will be sharing existing resources for all the websites you add under the existing hosting account. There won't be a separate control panel for each website.]

Can I send bulk, yet targeted Email using your Servers?

Bulk Emails are considered to be spam. So, to help preventing spammers to abuse the internet services and to keep our servers spam-free, we do not allow to send bulk emails from our servers. Considering the need of our customers, we have created separate policies for email usage on shared, vps, dedicated servers. Please read the “terms of service” for more information.

UnicHost accepts payments in following modes:

Credit Card / Paypal:

Paypal is the Complete Online Payment Solution provided with product offerings that allow clients to make payments via Credit Cards (VISA/Master).

Internet Banking

Online Bank Transfer:

Basically you can transfer from any bank account to our account, but for your convenience we have given all the available details with each bank account.

HDFC Bank Customers can make an online transfer of payments to our account. From your HDFC bank account, you can make a Third Party Transfer to our account. (Get in touch for details)

1. Payee Account No : xxxxx
2. Branch : xxxxxx
3. Payee Name : xxxxxx
4. RTGS/NEFT IFCS Code: xxxxx
5. Transfer Description : For the domain Name “your domain” from “your username (email id)”]

ICICI Bank Customers can make an online transfer of payments to our account. From your ICICI bank account, you can make a Third Party Transfer to our account. (Get in touch for details)

1. Payee Account No : xxxxxx
2. Branch : xxxxxx
3. Payee Name : xxxxxx
4. RTGS/NEFT IFCS Code: xxxxxx
5. Transfer Description : For the domain Name “your domain” from “your username (email id)”

Please quote the domain name in the transfer description. Please send an email to billing@UnicHost.com immediately after making the transfer giving the details of the same. Please mention following in your mail:

• Order Details (Domain name, Hosting etc)
• Amount Transferred
• Date, Time and Location of Transfer

Additional Charges:
Returned (NSF) Checks: UnicHost charges USD 6 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a DD or money order.

Direct Cash deposit in Bank Account from anywhere within India: UnicHost charges Rs.50 for direct cash deposits, so please add Rs.50 to the total amount to be deposited.

Cheque/DD/PO:
We accept Cheque/Draft in favour of “xxxxxx” and should be payable at par or payable at Nashik. Send your Cheque/DD/PO by registered post to our postal address as mentioned in the invoice/email.

Please note to put your domain name, order id and username (email id) in all communications, to help us maintain processes at our end.

Wire Transfer:
For Transfer in currency: USD
To: Bank Name: JP MORGAN CHASE, NEW YORK
Field 56 Swift Code: CHASUS33XXX
(Intermediary bank) Bank Clearing Code: FED ABA 021000021

For credit to: Account Number: 001-1-406717 USD
Field 57 Beneficiary Bank: HDFC Bank Ltd., Mumbai (India)

Ultimate beneficiary: Account Number: xxxxxx
Field 59 Account Name: xxxxxx

For Transfer in currency: GBP
To: Bank Name: JP MORGAN CHASE, London, UK
Field 56 Swift Code: CHASGB2LXXX
(Intermediary bank) Bank Clearing Code: SORT CODE 609242

For credit to: Account Number: 111-35191 GBP
Field 57 Beneficiary Bank: HDFC Bank Ltd., Mumbai (India)

Ultimate beneficiary: Account Number: xxxxxx
Field 59 Account Name: xxxxxx

For Transfer in currency: EURO
To: Bank Name: JP MORGAN CHASE, FRANK FURT, GERMANY
Field 56 Swift Code: CHASDEFXXXX
(Intermediary bank) Bank Clearing Code: IBAN NO: DE26501108006231602308

For credit to: Account Number: 623-16-02308 EURO
Field 57 Beneficiary Bank: HDFC Bank Ltd., Mumbai (India)

Ultimate beneficiary: Account Number: xxxxxx
Field 59 Account Name: xxxxxx

For details of wire transfer in other currencies please mail us on billing@unichost.com